Comments:
I AM HOPING SOMEONE CAN HELP ME WITH A PROBLEM WITH CHASE'S AUTO LEASE DEPT. AFTER TURNING IN MY 1996 JEEP TO LEASE A NEW VEHICLE I PAID OFF THE EXISTING LEASE AND LEFT THE JEEP AT THE DEALER THAT I PURCHASED THE NEW CAR FROM APPROIMATLEY ONE MONTH LATER I GET A LETTER FROM CHASE STATING THAT I OWE $3853.30 FOR VARIOUS PROBLEMS WITH THE JEEP FIRST ONE BEING $200.00 FOR CLEANING THE CARPETS IN THE JEEP (WHAT HAPPENED TO NORMAL WEAR AND TEAR?)(AND JUST A TAD STEEP) AND ALSO $300.00 DISPOSITION FEE (YOU GIVE THEM THEIR CAR BACK SIX MONTHS EARLY, PAY FOR THE SIX MONTHS AND THEY WANT TO CHARGE YOU ON TOP OF IT ) THEN THEY GOT INTO BODY DAMAGE, $200.00 FOR A DENT ON THE HOOD(IT WAS THERE SO I HAD NO PROBLEM WITH THIS)THEN CAME THE BOMB $1502.70 FOR DAMAGE TO THE LEFT REAR DOOR (THRE WASN'T A SCRATCH ON THAT DOOR WHEN I LEFT THE DEALER)SO I CALLED CHASE AND TRIED TO EXPLAIN THAT THERE MUST BE SOME KIND OF MISTAKE I WAS TOLD THAT THE CAR HAD ALREADY BEEN REPAIRED, I COULDN'T UNDERSTAND HOW THIS WAS POSSIBLE. WELL TO TRY AND SHORTEN THIS I HAVE SPOKEN WITH ABOUT SIX DIFFERENT PEOPLE TRYING TO RESOLVE THIS AND WHILE I HAVE BEEN DOING THIS I WAS TOLD THAT THE DEBT HAD BEEN CHARGED OFF AND THAT IT WAS NOW ON MY CREDIT AS A BAD DEBT. MAYBE I WAS IGNORANT AS TO HOW TO HANDLE THE TERMINATION OF A LEASE BUT DONT WE AS CONSUMERS HAVE ANY RIGHTS AS FAR AS A COMPANY SUCH AS CHASE HAVING TO PROVE THAT THESE REPAIRS THEY ARE TRYING TO CHARGE ME FOR WERE REALY NECESSARY.
THE LAST COMMENT I GOT FROM THE RECOVERY DEPT. WAS EITHER PAY IT OR IT WILL GO TO A COLLECTION AGENCY.IT SURE SOUNDED LIKE A THREAT.
I THEN TRIED TO TALKED TO A SUPERIOR AND PROCEEDED TO GET REFERRED TO SIX EXTENSIONS FOR PEOPLE THAT WERE ON VACATIONWHOSE VOICE MAIL WOULD REFER YOU TO SOMEONE ELSE WHO WAS ON VACATION. THANX FOR THE SITE AND ANY INFO THAT ANYONE MAY BE ABLE TO OFFER, WOULD BE GREATLY APPRECIATED.
